Workplace Communication and Psychological Skills

A good communication atmosphere and a healthy psychological state are important cornerstones for the efficient operation of enterprises and the cohesion of teams. In order to further enhance the communication skills of all employees in the workplace, resolve work conflicts, alleviate workplace emotions, and create a harmonious team atmosphere, Jiangsu Gaze Automotive Parts Co., Ltd. (hereinafter referred to as Jiangsu Gaze) recently invited professional lecturer Zhang Qi to conduct a special training on "Workplace Communication and Psychological Skills".

Efficient communication, mastering practical communication skills

At the beginning of the training, Teacher Zhang Qi led the employees to carry out interactive games with little bees. The relaxed and fun interaction instantly broke the on-site constraints and brought each other closer. At the same time, the teacher combined the classic 55387 communication law to explain the core elements of communication in a clear and concise manner, allowing everyone to quickly enter the learning state and officially kicking off this training.

01 Insight into Iceberg, Understanding the Essence of Workplace Conflict

In class, Teacher Zhang used the Satir iceberg model, combined with real workplace scenarios such as cross departmental collaboration, communication between superiors and subordinates, and colleague interactions, to deconstruct the emotions and real needs behind conflicts and lead everyone to understand the root causes of conflicts.

02 Emotion decoding, being the master of emotions

Regarding emotional management, the teacher corrected the public's cognitive misconceptions, explained the essence of emotions, and shared empathy formulas. Combined with on-site exercises in work scenarios, the teacher taught everyone to accept and guide emotions rationally.

03 Efficient communication, mastering practical communication skills

Communication is the bridge of collaboration and the key to solving problems. In the efficient communication process, the paper tearing game allows everyone to intuitively feel the communication deviation, with a focus on explaining the practical sandwich feedback method. Combined with workshop work cases for comparison and demonstration, a "positive first, then suggestions, and encouragement" approach is used to achieve positive communication.

Summarize and settle, gather strength and move forward again

This workplace communication and psychological skills training not only helped employees master practical communication methods and emotional management skills, but also guided them to establish a positive and healthy workplace mentality. Jiangsu Gezi has always attached great importance to the improvement of employees' comprehensive literacy and mental health care, and is committed to creating a warm, dynamic, and cohesive team atmosphere. In the future, Jiangsu Gezi will continue to carry out various empowerment training activities to help employees grow and optimize team collaboration models. Jiangsu Gezi employees will also apply what they have learned to their actual work, working hand in hand with a more peaceful mindset, more efficient communication, and fuller state of mind to unite and promote the steady development of the enterprise!